Cross cultural training in business
Thursday, August 27th, 2009Since the widening business community grows more and more global with each passing day, cross cultural knowledge is needed more and more too. Everything from leadership training to etiquette training is being influenced a bit cross cultural knowledge. The main thing people must understanding about cross cultural training of any kind is that is about communicating effectively. And not just by words. The way you dress, your manners, you actions all communicate very specific things, and if you are unaware of your behavior it can place business deals in grave danger. Small talk in France is frowned upon before a big time negotiation and a Japanese business man will take great offense at you removing your suit jacket just before a meeting.
While there is no way to know every single cultural rule of every single culture, there is a way of learning how to pick up on these small little rules that can actually make a big difference in your business dealings with foreign clients. One way is to simply wait and watch to see how other people behave. Having a cultural expert or translator though nice, is not always available to people, especially if the company is not a huge corporation with seemingly endless resources. but there are still ways of improving your cross cultural communication.
There are many people from the United States who neglect cultural awareness of other companies. Though they may be the best of their company at home, minor mistakes can wreak the biggest havoc on a business. Because we are a cultural that values time so importantly, the rushing way of doing things that we take for granted is not often appreciated in other cultures. It makes business people from the United States look insensitive to interpersonal relationships. Figuring out how to ask the right questions about a culture the right way can make a huge difference in business transactions. Much practice is of course needed to make cross cultural communication a well-honed skill, but it is well worth the investment to spend any money possible on improving such a skill. Sales training alone cannot always win a deal anymore.
